Terms and Conditions

1. Introduction

Welcome to Phonz-Phonz! These Terms and Conditions govern your use of our website located at phonz-phonz.com and our mobile services. By accessing or using our website and services, you agree to comply with and be bound by these Terms and Conditions.

2. GENERAL PROVISIONS RELATING TO THESE GENERAL CONDITIONS

The General Conditions apply exclusively to the online sale of products offered on our website. They are made available to customers on our website, where they can be directly accessed, and can also be provided upon request by any means.

Customers are bound by the General Conditions by creating a customer account and/or placing an order, which constitutes acknowledgment of having read and accepted them. Validation of the order through confirmation constitutes the buyer’s acceptance of the General Conditions in force on the day of the order.

3. DESCRIPTION OF PRODUCTS

Our website is an online sales platform for refurbished electronic products, open to any natural or legal person. The products are each described with their essential characteristics, though the accompanying photographs are not contractual documents. The products comply with applicable legal requirements.

Customers are responsible for the terms and consequences of accessing our website, including any fees charged by their internet service providers, and must ensure the security and proper functioning of their own equipment used to connect to our website.

4. CREATION OF CUSTOMER ACCOUNT

To place an order, customers must first create a personal customer account. Access to this account requires identification using the customer’s email address and a secure, personal, and confidential password. Customers are solely responsible for maintaining the confidentiality of their account details and must promptly notify us of any loss, misappropriation, or fraudulent use.

When registering, customers must provide accurate, up-to-date information and keep it continuously updated. Customers are prohibited from distributing any illicit, defamatory, or harmful content, and we reserve the right to suspend or terminate access to our website for any such violations.

5. ORDERS

We strive to ensure optimal product availability, but if an ordered product becomes unavailable, we will inform the customer and offer either an equivalent replacement or a refund within 30 days. Except as otherwise provided, customer orders are firm and final.

When placing an order, customers must select the desired products, review the order details and total price, and confirm acceptance of the General Conditions before payment. The order confirmation, including the order number, will be sent by email, and customers are advised to print or archive this information as proof.

We reserve the right to refuse to validate an order for legitimate reasons, such as non-compliance with the General Conditions, outstanding debts, or ongoing disputes. Any order modification after confirmation is subject to our agreement.

6. PAYMENT TERMS AND SECURITY

Orders can be paid for using credit card or alternative payment methods offered on our secure banking servers. The customer’s bank details are protected by SSL encryption and are not accessible to third parties. Payment is only charged upon successful verification and acceptance by the issuing bank.

Orders can be paid for using credit card or alternative payment methods offered on our secure banking servers. The customer’s bank details are protected by SSL encryption and are not accessible to third parties. Payment is only charged upon successful verification and acceptance by the issuing bank.

The price of the products, excluding delivery and transport costs, is indicated in the customer’s local currency. Promotional prices, if applicable, will be applied to orders placed during the promotion period. Delivery and transport costs, if any, will be added to the product price and disclosed before order confirmation.

7. Contact Us

If you have any questions about these Terms and Conditions, please contact us at [Contact Information].

8.Shipping and Delivery

Our website offers products and services available for worldwide delivery.

Delivery refers to transferring physical possession or control of the product to the customer. Shipping costs are specified during order finalization and accepted upon order validation.

We will deliver products within 30 days of receiving full payment, in accordance with the delivery timelines stated on our website for each item. Delivery times include the time for order preparation, shipping, and transit by the carrier.

Customers may be required to sign for delivery upon receipt. We do not deliver to PO Boxes. Upon delivery, customers should inspect the products and packaging, and note any issues on the delivery receipt. We will not accept complaints about quantity or condition if not noted on the delivery receipt.

9.. LIABILITY AND WARRANTY

We are not responsible for the non-performance of the contract due to the customer, an event deemed a force majeure by the competent courts, or unforeseeable and insurmountable acts of any third party.

The customer acknowledges that the characteristics and constraints of the internet do not allow us to guarantee the security, availability, and integrity of data transmissions. As a result, we do not guarantee uninterrupted or error-free operation of our website and services. Their operation may be temporarily interrupted for maintenance, updates, technical improvements, or content/presentation development.

We are not responsible for how customers use the site and services in violation of these Terms, or for any direct or indirect damage this may cause to a customer or third party.

Regardless of any additional warranty, the products are covered by the legal guarantees of conformity and against hidden defects:

– You have 2 years from delivery to act under the conformity guarantee

– You must provide proof of the lack of conformity within 24 months of delivery

If there is a lack of conformity, the buyer will receive a replacement product. Initially, they will receive a voucher for the product amount, which can be used to order a new product. If returned within 30 days, the voucher can be converted to a refund.

Seeking an amicable solution before any legal action does not interrupt the time limits for legal guarantees or contractual warranties.

10. AFTER-SALES SERVICE

Warranty claims must be sent by email to. Covered products must be returned in their original condition and packaging, after the claim is confirmed by customer service.

If a defect is proven, the customer will be reimbursed for return shipping within 30 days of receiving the product.

11. PERSONAL DATA

Refer to our Privacy Policy on the website for information on personal data use.

12. HYPERLINKS

Website hyperlinks may refer to third-party sites, provided solely for the customer’s convenience. Using these links means leaving our site and agreeing to use third-party sites at your own risk or per their conditions.