Privacy Policy

The Privacy Policy and our website Terms and Conditions form a contractual whole. All capitalized terms not defined in the Privacy Policy are defined in the Terms and Conditions.

As part of providing our website services, we process your personal data in compliance with data protection regulations and under the conditions outlined below.

Personal data refers to any information related to an identified or identifiable natural person. We collect and process personal data solely in the context of delivering our services or communicating about them.

We only collect personal data that is adequate, relevant, and limited to what is necessary for the intended purposes. You will not be asked to provide sensitive personal data, such as information about your racial/ethnic origins, political/religious views, or other sensitive categories.

By registering on our website, you authorize us to process your personal data. If you refuse to have your data processed, please refrain from using our website.

1. When and what personal data do we collect?

We may collect and store your personal data when:

– Browsing our website

– Creating and using your customer account

– Paying for orders online

– Contacting our teams

We use your personal data to enable and manage our website services, respond to your requests, and operate and improve our website and approach. This information is used solely by us to better adapt our services to your needs.

If you opted to receive emails and messages when creating your account, you will receive electronic communications about our offerings.

1.1 Website Navigation

When you connect to our website, we collect personal data such as your IP address, MAC address, connection date and time, and browser information. We also gather browsing data to understand how you access and interact with our website, including the pages you view and for how long. This may involve the use of cookies.

1.2 Customer Account Creation

To access certain services, you must first create a customer account. During account creation, we will ask you to provide personal information like your name, address, email, phone number, and potentially your ID number, in accordance with our General Conditions.

1.3 Payments

Some of our services require payment. To facilitate this, we may use external payment providers who will collect your billing and payment details, such as your card number, expiration date, security code, and cardholder name. You may also be asked to provide your mobile number, telecom operator, and ID number to enable mobile payment. We retain your payment and purchase records for internal purposes like accounting, compliance, and legal requirements.

1.4 Contact

When you interact with our customer service, we may use your name, email, and phone number to follow up on your requests and confirm information about you.

2. Data Security

We have implemented technical and organizational measures to ensure the security, integrity, and confidentiality of your personal data, preventing unauthorized access, damage, or alteration. We strive to maintain an appropriate level of security, considering the state of the art, implementation costs, and the nature, scope, context, and purposes of the data processing. However, we cannot guarantee absolute security, as no system is infallible. It is your responsibility to keep your account password confidential and secure, especially when sharing a computer.

3. Data Sharing

3.1 Third-Party Providers

When you use our website, your personal data may be shared with external service providers who assist us in enabling functions like payment processing. These third parties are contractually obligated to process your data only for the provision of our services.

We will not share your personal data with third parties for marketing or commercial purposes without your prior consent.

3.2 Authorities

We may be required to disclose your personal data to administrative or judicial authorities if necessary for the identification, arrest, or prosecution of individuals who may harm our rights, other users, or third parties. We may also be legally obligated to share your data in certain cases.

4. Data Retention

We will retain your personal data only for the duration of your website registration, to ensure your identification and enable the provision of our services. If you unsubscribe, your data will be deleted, with the exception of archived records for legal or contractual purposes. We will keep your data for no longer than necessary to fulfill the stated purposes and in compliance with applicable laws and regulations.

5. Your Rights

As the provider of your personal data, you have rights over this information. Within the regulations of your country, you can request access, correction, or deletion of your data. You also have the right to object to or limit the processing, decide on the fate of your data after death, withdraw consent, and request data portability. To exercise these rights, please contact us by email and provide a copy of your identification.

You can also unsubscribe from our newsletter at any time by clicking the unsubscribe link at the bottom of our emails.

6. Policy Updates

We reserve the right to modify our Privacy Policy at any time. You are advised to review the policy periodically. Any changes will be posted on this page and other appropriate locations. Your continued use of our website after any changes indicates your acceptance of the updated policy. If you do not agree with material changes, you must stop using our website.